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- Blocked Account
- Money Transfer Someone else is sending money for me
Health Insurance
Public Health Insurance
What is public health insurance?
Who is eligible for public health insurance?
What does public health insurance cover?
I have a new bank account, how can I update this information?
I do not yet have my admissions letter from the University, can I still apply for public health insurance?
How can I apply for public health insurance in Germany as an international student?
How much will I have to pay as a monthly premium?
What is liability insurance and do you provide liability insurance?
My university has asked for a health insurance document with a more recent date. Where can I find this?
Where can I find my health insurance documentation for my visa extension?
What is an M10 notification?
Is it mandatory to have health insurance in Germany?
Who is responsible for sending the digital insurance notification known as M10?
I am 30 years old. Am I still eligible for public health insurance?
How do I get a social security number?
I have filled in the details in the TK portal. How long will it take to get my insurance card?
Can I switch health insurance providers?
When do I begin paying for my health insurance?
Can I provide my blocked account IBAN to activate my health insurance?
What is a social security number?
When filling out my application, what should I write in the “semesters I have studied” field?
When do I have to start paying for my public health insurance?
What is an exemption certificate and whom should I contact to get it?
How long will it take for me to receive my public health insurance certificate?
How can I activate my health insurance?
On which day will the monthly premium for my health insurance be debited?
Who is eligible for private health insurance?
What documents are required to apply for public health insurance?
I applied with a University I am no longer attending, can I update my new university information?
I have renewed my passport after applying for my health insurance, how can I update my details?
What is the best German public health insurance company for students?
Can I activate my membership directly with my insurance provider?
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Private Health Insurance
What is private health insurance?
Am I eligible for free incoming travel insurance when registering for private health insurance with Coracle?
What does private insurance with Cannywings cover?
What is the difference between public and private health insurance in Germany?
Who is eligible for Coracle’s Canny Wings private health insurance?
How can I activate my Cannywings insurance?
Can I activate only my insurance without activating my blocked account?
Does Cannywings meet all of the requirements of the German embassy?
I only want private insurance and not a blocked account. What can I do?
Do I have to pay in advance for all of my doctor’s visits and treatments?
Is there a PRIME package with private insurance?
Will I receive an insurance card for my private insurance?
How can I cancel my private insurance?
What are the necessary documents needed to submit a claim?
Blocked Account
General
How long does it take to open a Blocked account?
Can I open a blocked account if I am already in Germany?
Can I block more than 934 Euros per month?
Can I open a blocked account for family reunion purpose?
What is a Blocked Account?
As a tax resident for the USA, can I apply for a blocked account?
Will I receive interest on the money in my blocked account?
Why should I apply for a Blocked account with Coracle?
Why and when do I need a blocked account?
Can I open a blocked account if I am under 18 years old?
Who is eligible to open a blocked account?
Can I block money for more than 12 months?
Can I block an extra amount of money for my family?
Can I block money for less than 12 months?
Opening an Account
How long does it take to open a blocked account?
Are there any monthly maintenance fees?
How can I change my university after opening my blocked account?
How can I apply for a blocked account?
I am receiving a loan that will partially cover my studies, can I block the remaining amount needed?
Do I need a German current / bank account when opening a blocked account?
What is the cost to open a blocked account?
My passport is currently at the embassy, can I still open my blocked account right now?
What documents are needed to open a Blocked Account?
Can I change my passport number after opening my blocked account?
Do I need a German address before applying for a blocked account?
How can I check the status of my blocked account?
Why do I need a blocked account when I apply visa for Erasmus
Confirmation Letter
If I transfer funds to my blocked account and at a later time receive a loan, can I transfer the funds a second time and receive my original transfer back?
How much time will it take to receive the confirmation after the amount is transferred?
How can I receive an updated confirmation letter for my visa appointment?
If my visa is rejected, where will you return the funds to?
What happens if the Beneficiary name is incorrect?
Will I receive my confirmation letter by post?
My visa appointment is coming up soon, can you send the confirmation letter immediately after I provide the transfer receipt?
Money Transfer
General
Is it mandatory to send Coracle a transfer receipt after the transfer is made?
Can I transfer the funds from a company or an organization?
I received less money than what I had originally transferred. Why could that be?
My reference text is too long, what do I do?
Can I transfer additional funds into my blocked account?
How do I transfer funds to my blocked account?
Can someone else transfer funds for me?
Can I transfer funds to the blocked account through an educational loan?
Can I transfer funds through using service providers?
What are the transaction charges for an International transfer?
How can I receive the routing number to transfer my funds?
Can I transfer funds through a credit card?
I am the owner of two separate bank accounts and would like to send money from both of them, what do I do?
Can I provide my blocked account details to pay my rent or university fees?
Can you provide the details of the intermediary bank?
Can I send multiple transfers?
Do you accept cash? Can I come to your office and deposit money with you?
I transferred an excess amount to my blocked account, why is it not being shown in the portal?
Someone else is sending money for me
Can someone else transfer money for me?
Can I use a birth certificate as documentation for a third-party payer?
What is the Declaration document?
What should I enter for "Name of Account Holder" in the Declaration document? My name or the name of the third-party payer?
How many days will it take to verify the third-party payer's documentation?
I need to change my payer's details. What should I do?
Do I have to wait for the third-party payer’s details to be approved before initiating the transfer?
What additional documents are required from the third-party payer?
Why are additional documents required when someone else sends funds to my blocked account?
If I am sending the money from my account, do I need to upload additional documents?
Account Activation & Payouts
Can I receive payouts from the day I received my visa?
How do I activate my blocked account?
I am under 18 years old and cannot open my own bank account. Can the payouts be transferred to my guardian?
Can I unblock my funds from my home country?
I want to unblock all the funds at once from my account, what do I do?
I am having trouble uploading the documents, what should I do?
Are there any charges associated with the monthly transfers?
Can I update my IBAN if I change bank accounts?
What documents do I need to activate my blocked account?
When will I receive my excess amounts and buffer amount?
Do I have to upload my enrollment certificate to activate my blocked account?
What documents can I submit as IBAN proof?
Can I pause my payments?
On which date will I receive my monthly payouts?
Can my payouts be sent to someone’s account other than mine?
Where can I find my application number?
What do I do if my passport was not stamped on arrival in Germany?
Can I activate my blocked account with a non DE IBAN?
What does proof of an IBAN mean?
Can I provide details of the current account I have in my home country for activation?
Once I turn 18, can I open my own bank account and submit the new IBAN?
What current account should I open in Germany?
When will I receive my first payout?
Extending my blocked account
When will my payouts begin if I extend my blocked account?
In what case would I have to extend my blocked account?
Can I block a different monthly amount in my extension than I blocked the first time?
How can I extend my blocked account?
I used a different provider for my blocked account in my first year. Can I extend my blocked account with Coracle?
What fees are associated with extending a blocked account?
Do I need to add the buffer amount for my extension blocked account if I am already living in Germany?
Can I extend my blocked account if I still have remaining payouts within my first twelve months?
Does Coracle provide an updated confirmation letter if I extend my blocked account?
Release of Funds
Can I request my refund to a different bank account than the one I transferred from?
How long will it take to receive my refund?
How do I get the Sperrfreigabe?
Will you provide me with a document requesting the Sperrfreigabe?
If I receive a scholarship after transferring the funds to the blocked account, will you be able to refund me the amount?
What steps do I take if my visa is rejected?
What is a Sperrfreigabe and why is it mandatory for releasing funds?
It has been more than 30 days since I requested my refund and I have not received it. What should I do?
3-in-1 PRIME Packages
General
PRIME UNI Package
What is PRIME UNI?
I am coming to Germany as a language student or Studienkollege to prepare for university, am I eligible for PRIME UNI?
What are the benefits of the PRIME UNI Package?
What is the difference between a standard blocked account and PRIME UNI?
Which health insurance should I choose?
Who is eligible for PRIME UNI?
How can I activate my PRIME account?
Can I upgrade to PRIME at any time?
I have to postpone my semester, what documents do I have to provide?
Does the 59€ include my health insurance fees?
I have already opened a blocked account and transferred the funds. If I upgrade to PRIME how can I get back the discounted price?
What should I know if I cancel a product in my PRIME package?
Can I enroll in PRIME UNI but select private health insurance?
Can I apply for PRIME without Travel insurance?
PRIME PRE Package
What are the benefits of PRIME PRE?
What is Cannywings?
Where can I find all of my documents relating to my blocked account and health insurance?
Can I have free incoming travel insurance with PRIME PRE?
How can I change my insurance start date?
What is PRIME PRE?
Can I have public health insurance with PRIME PRE?
Incoming Travel Insurance
Can I only request incoming travel insurance from Coracle, but not health insurance?
How much does incoming travel insurance cost?
How can I qualify for Coracle’s free incoming travel insurance?
What is incoming travel insurance?
What documents will I receive after applying for free incoming travel health insurance?
What should I do if I don’t need travel insurance?
My travel date has changed, how can I update this information in my incoming travel insurance?
Why do I need incoming travel insurance?
About Coracle
Where does our name come from?
Can I Visit Your Office?
Is Coracle a bank?
How do I contact to Coracle?
About us
Is Coracle a health insurance provider?
Refer a Friend Program
How can I refer my friends?
I am not a Coracle customer. Can I refer my friends?
What do I do if I lost my referral link?
When will I receive my bonus?
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How many friends can I refer?
How much is the referral bonus?
Where can I see how many of my friends used my link?
I referred my friend but they did not use my link. Can I still get the referral?
Can I receive my bonus in a foreign bank account?
How will I receive my bonus?
Someone else is sending money for me
Can someone else transfer money for me?
Yes, a third-party can transfer the funds for you. Please note, if someone other than yourself is transferring funds into the blocked account, we will require additional documents to prove your relat…
Can I use a birth certificate as documentation for a third-party payer?
No, a birth certificate cannot be used as ID proof in this case.
What is the Declaration document?
The Declaration document is the acknowledgment provided by the third-party payer, indicating they will transfer funds to the blocked account on behalf of the applicant. This document also serves as p…
What should I enter for "Name of Account Holder" in the Declaration document? My name or the name of the third-party payer?
You must enter the name of your third-party payer as the account holder's name in the declaration document.
How many days will it take to verify the third-party payer's documentation?
The payer's documentation will be verified within 3 business days. Business Day in Germany includes Monday - Friday. Saturday and Sunday are not considered working days in Germany.
I need to change my payer's details. What should I do?
To change the third-party payer details, please write to us at support@coracle.de.
Do I have to wait for the third-party payer’s details to be approved before initiating the transfer?
Yes, please wait until the third-party payer’s details are approved before initiating any transfers. Warning: sending funds before having the sender's documents approved may result in a delayed overa…
What additional documents are required from the third-party payer?
If someone else is sending money for you, we require the sender’s official photo ID document along with the Declaration of consent. The photo ID can be a passport, national ID, or driver’s license.
Why are additional documents required when someone else sends funds to my blocked account?
For security reasons and to avoid money laundering, we need additional documents from the third-party sender before the funds are transferred.
If I am sending the money from my account, do I need to upload additional documents?
No, if you are transferring funds from your account, we do not require additional documents.
