Release of Funds

Can I request my refund to a different bank account than the one I transferred from?

No, we can only transfer a refund to the account the payment originated from as per German law to fight money laundering.

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How long will it take to receive my refund?

You will receive your refund within 3-4 weeks from the requested day.

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How do I get the Sperrfreigabe?

Please reach out to the German embassy for the Sperrfreigabe. If the embassy is closed, you can try to contact them via mail, to get the release letter (Sperrfreigabe). We can accept mail proof from…

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Will you provide me with a document requesting the Sperrfreigabe?

Yes, we can provide you with a letter which can then be sent to the embassy to request a Sperrfreigabe. For more help on this matter, please write us at support@coracle.de

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If I receive a scholarship after transferring the funds to the blocked account, will you be able to refund me the amount?

Yes, we can send the excess funds along with your first payout.

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What steps do I take if my visa is rejected?

In case of visa rejection, please provide Coracle with a Sperrfreigabe (Blocked ACcount Release Letter), which is a letter or document stating that we are allowed to release your funds. This can come…

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What is a Sperrfreigabe and why is it mandatory for releasing funds?

A Sperrfreigabe is a confirmation letter from the embassy stating that they have no objections to the release of the funds. As per German law, we are not able to release funds without this confirmati…

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It has been more than 30 days since I requested my refund and I have not received it. What should I do?

Please write to us at support@coracle.de so we can assess your specific case.

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